Privacy policy

Pause is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including by email, via our website www.pausecollective.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained;
For a secondary purpose that is directly related to the primary purpose;
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

In addition to the information mentioned above, we may use cookies to collect information about how you use our website. Cookies are small text files that websites or apps can place on your computer or device. We use cookies to provide you with a more consistent experience across our website. We record a variety of information from interactions with our online services including IP addresses, locations data (where available and not disabled by the user), dates, times, and other user activities. In most cases we will not be able to reasonably identify an individual from the information collected. However, if cookie information is linked with personal information we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

We may use two different types of cookies – session cookies and persistent cookies:

Session cookie is stored temporarily and lasts until you close your browser.
A persistent cookie is stored on your device and lasts until you or your browser deletes it.

We may use cookies for the following purposes:

Site functionality: These cookies allow you to navigate our Website and use our features, such as “Add to Bag” and “Add to Wishlist”.
Website analytics: These cookies allow us to measure and analyse how our customers use the Website, to improve both its functionality and your shopping experience.
Targeting or advertising cookies: These cookies are used to deliver marketing and advertising materials that are relevant to you on our Website and third-party sites such as Facebook and Instagram.

Sometimes we hire third-party analytics providers to help us understand how people are using our services. Third parties may include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Just like we do, these providers may use cookies. Third parties may also use cookies, over which we have no control. These third party cookies may include:

Google analytics
Facebook
Instagram

You can remove or reject cookies by adjusting the settings on your web browser. The IAB website (www.allaboutcookies.org) tells you how to remove cookies from your browser However, this may mean that you won’t be able to access or use all of the features of our website.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Pause will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Your Rights Under the General Data Protection Regulation

If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:

Right to Access: You have the right to ask us for copies of your personal information. This right has some exemptions, which means you may not always receive all the personal information we process.
Right to Rectify: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to Erasure: You have the right to ask us to erase your personal information in certain circumstances.
Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to Object to Processing: You have the right to object at any time, for reasons arising from your particular situation, to processing of your personal information, which is carried out on the basis of our legitimate interests.
Right to Data Portability: This only applies to personal information you have given us. You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you.
Right to Lodge a Complaint. A list of Supervisory Authorities is available here.

To exercise these rights, please contact us at hello@pausecollective.com.au.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at hello@pausecollective.com.au